Privacy Policy
Last updated: May 2026
1. Introduction
This Privacy Policy describes how CarJom ("we", "our", or "us") collects, uses, stores, and protects information when you visit the CarJom website, create or manage a Studio, or interact with public Studio pages.
CarJom Studio is a digital storefront platform for automotive businesses. CarJom is operated by CARJOM TECHNOLOGIES SDN. BHD.
By using CarJom Studio, you acknowledge that your information will be handled as described in this Privacy Policy. If you do not agree, please do not use the platform.
2. Information We Collect
A. Account information
When you create an account or manage a Studio, we may collect:
- Name, email address, and phone number
- Login and session information
- Business role or account details where provided
B. Studio and business content
Information you add to your Studio, including:
- Business name, category, and description
- Services, products, packages, and listings
- Prices or price ranges where provided
- Photos and media
- Opening hours
- Location or service area
- Contact methods (phone, WhatsApp, email, address)
C. Visitor and usage information
When anyone visits CarJom or a public Studio page, we may collect:
- Pages viewed and interaction events (e.g. contact button clicks)
- Device and browser information
- Approximate location derived from technical data where applicable
- Referral or source information
D. Communications
If you contact us or send a support request, we may collect the content of that communication along with your contact details and any preferences you provide.
3. How We Use Information
We use the information we collect to:
- Provide and operate the CarJom Studio platform
- Create, display, and manage public Studio pages
- Review Studios before publication
- Help visitors view business information and contact automotive businesses
- Maintain platform security and prevent misuse or abuse
- Improve the product and user experience
- Communicate service updates and account-related notifications
- Comply with legal obligations
4. Public Studio Content
When a business owner makes a Studio public, selected Studio content becomes visible to anyone who visits the public Studio page. Public content may include:
- Business name, logo, and cover image
- Category and description
- Services, products, packages, and prices
- Photos and gallery
- Opening hours
- Location or service area
- Contact details
Business owners control when their Studio becomes public and can update or unpublish their content at any time. Business owners are responsible for ensuring that the information they publish is accurate and appropriate.
5. Sharing and Service Providers
We may share information with trusted service providers who help operate the platform. These may include providers of:
- Hosting and infrastructure
- Email and communication services
- Storage, CDN, and media delivery
- Analytics and security tools
- Support tools
These providers process data on our behalf and are required to protect your information in accordance with their obligations.
We do not sell personal data.
6. Cookies and Analytics
CarJom may use cookies or similar technologies to:
- Keep the website functioning correctly
- Understand how the platform is used
- Improve performance and reliability
- Protect against abuse
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform.
7. Data Storage and Security
CarJom uses reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. Our infrastructure is hosted on secure cloud services with access restricted to authorised personnel.
No system is completely secure. Users are responsible for keeping their account credentials confidential.
8. Data Retention
We retain information only for as long as reasonably necessary to provide the platform, maintain records, resolve disputes, comply with legal obligations, or protect legitimate interests.
When information is no longer needed, it is deleted or anonymised in accordance with our data management practices.
9. Your Choices and Rights
You may contact us to:
- Access personal information we hold about you
- Correct inaccurate information
- Request deletion of your data where applicable
- Update or unpublish your Studio content
- Withdraw from non-essential communications
To exercise any of these rights, contact us at hello@carjom.com.
10. Children’s Privacy
CarJom Studio is intended for business use and is not directed to children. You must be at least 18 years old, or legally authorised to represent a business, to create or manage a Studio.
11. International Access and Processing
CarJom Studio may be accessed by users and visitors in different countries. Your information may be processed in locations where CarJom or its service providers operate. We handle personal data in accordance with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: